Refund policy
Last updated: October 14, 2026 · Version 2026-10-08
Provisional version. The final text is being prepared with our legal advisers and will replace this page; account holders will be notified when it changes.
How to ask for a refund of a domusdesk subscription.
Who handles payments
Subscriptions are sold through Paddle.com, which acts as reseller and merchant of record. Paddle collects the payment and handles refunds and disputes under its buyer terms and the applicable law.
Refund within 30 days
You can ask for a full refund of a payment within 30 days of the date it was charged. After 30 days the payment is no longer refundable, without prejudice to the rights the law gives you.
How to ask for a refund
You can ask Paddle directly at paddle.net, finding the order with the email used to buy, or write to portezuelos.info@gmail.com: we will pass the request on to Paddle.
Cancellation
You can cancel the subscription at any time from the link in Paddle's emails or by writing to us. Cancelling stops the following renewals.
Final version
These conditions will be carried into the final terms, being prepared with our legal advisers.
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For any question, write to portezuelos.info@gmail.com